Marking a precollect letter as mail return

Menu 11.2

When precollect letters are returned with undeliverable addresses, place a mail return designation on the account.

To mark a precollect letter as mail return:

1. From the Master menu, navigate to Precollect > Precollect Update (menu 11.2).

   

2. If your agency auto prompts for batch, the Batch Number to Update window displays; select Go to Account Prompt, and press Enter or click Ok.

   For more information and instruction on each option, see Managing batch options for precollect accounts.

3. At the Enter Precollect # prompt, type MR, and press Enter.
4. At the Precollect # prompt of the Precollect Update Mail Return Function screen, type the account number, and press Enter.

5. At the OK to Denote as Mail Return? (CR=Y, N, /) prompt, to confirm, type Y, and press Enter.

   The system displays the address with the MR- notation and prompts for another precollect number.

6. At the Precollect # prompt, do one of the following, and press Enter.
   • To mark another account as a mail return, type the account number.
   • To return to the Precollect Update screen, type a forward slash (/).