Restart or cancel letter/notice series

Menu 2.2

Using this option, you can restart or cancel letters/notices, including those for precollect accounts.

If your agency uses CU·Documents and you perform batch printing of letters/notices, The Collector System will either batch and print letters/notices by letter ID or by customer. For more information, see Menu 10.7.85 - CU·Documents Setup.

  1. From the Master menu, navigate to Correspondence > Letters/Notices (menu 2.2).
  2. In the Letters/Notices window, select Request/Cancel Letters/Notices, and press Enter or click Ok.
  3. In the Request/Cancel Letters/Notices window, select Restart/Cancel Notices, and press Enter or click Ok.
  4. In the Enter Account Number window, type the account number, and press Enter or click Ok.
  5. In the Series Name window, type the name of the trust or precollect letter/notice series, and press Enter or click Ok.
  6. In the Number to Start With window, type the number of the letter/notice to start with, and press Enter or click Ok.
  7. In the Enter Date or Number of Days Until Notice number of days is Printed window, do one of the following, and press Enter or click Ok.
    • To enter a date, type it in MM/DD/YYYY format.
    • If you know the number of days, type the number of days until the letter/notice is printed, and press Enter or click Ok.
  8. For a precollect letter/notice series, in the Enter Status Code window, type a status code, and press Enter or click Ok.
  9. In the Enter Account Number window, do one of the following:
    • To quit, click Cancel.
    • To request another series, repeat Steps 4-9.