Reporting a dispute to credit reporting agencies

Menu 5.1

Use this option to notify the credit reporting agencies that the customer is disputing the charge.

To report a dispute to a credit reporting agency:

1. Open an account in the Collector screen.

2. At the CMD prompt, type DP.

   

3. In the Credit Reporting Actions window, select Report Dispute to Credit Bureau, and press Enter or click Ok.

4. In the Dispute Reasons - Compliance Condition Code window, select a code, and press Enter or click Ok.

   The following table lists each code and its description:

   Code	Description
   XB	The consumer disputes the account information that meets the standards of the Fair Credit Reporting Act.
   XD	The consumer requested the account be closed, and the account is in dispute under the Fair Credit Reporting Act.
   XF	The account is in dispute according to the Fair Credit Billing Act.
   XJ	The consumer requests the account be closed, and the account is in dispute under the Fair Credit Reporting Act.

If a dispute has previously been reported for an account, you will be prompted if you want to override the current dispute reason. If the account you are reporting is part of a packet, you have the option to update all, some, or none of the packet members with the new dispute reason.

5. In the Enter New Status Code (?) window, do one of the following, and press Enter or click Ok:
   • Type the new status code.
   • To see a list of statuses, type ?.
     • In the Status Codes window, select a status code, and press Enter or click Ok.

6. Do one of the following:

   For an account not in a packet

   1. At the Ok To Proceed (Y/CR=N) prompt, type Y.
   2. At the Action accepted for debtor number? press Enter, or click Ok.
   For all the accounts in a packet

   1. At the Apply updates to all packet members? prompt, click Yes.
   2. At the Ok To Proceed (Y/CR=N) prompt, type Y, and press Enter.
   3. At the Action accepted for debtor number? press Enter, or click Ok. Repeat this step for each account in the packet.
   For only a single account in a packet

   1. At the Apply updates to all packet members? prompt, click No.
   2. At the Ok To Proceed (Y/CR=N) prompt, type Y, and press Enter.
   3. At the Action accepted for debtor number? press Enter, or click Ok.
   For multiple accounts in a packet

   1. At the Apply updates to all packet members? prompt, click Select.
   2. At the Ok To Proceed (Y/CR=N) prompt, type Y, and press Enter.
   3. At the Ok to Update Account number prompt, click Yes or No. Repeat as necessary for each account in the packet.
   4. At the Action accepted for debtor number? press Enter, or click Ok. Repeat for each of the accounts you are reporting a dispute for.
7. At the CMD (/, ?) prompt, to exit, type /, and press Enter.