Viewing your messages

Use this option to view your messages or the messages you have sent to others. Messages can be stored indefinitely.

To view your messages:

1. Access the messaging program from:

   Any menu

   Type O (not zero), and then type M.

   Account Update screen

   From the Master menu, navigate to Data Entry > Account Update (menu 1.1).

   • At the Enter Account # prompt, type MSG and press Enter.
   • In the Name field, type /MSG and press Enter.
   Client Update screen

   From the Master menu, navigate to Data Entry > Client Update (menu 1.7).

   • At the Enter Client # (?, /) prompt, type MSG, and press Enter.

   • In the Cli Name field, type /MSG, and press Enter.
     

     If you forget to type / in the Cli Name field before MSG, a warning message displays asking you to confirm that you want to change the client's name.

   Collector screen

   From the Master menu, navigate to Collector > Collector Screen (menu 5.1).

   • At the Enter Account # prompt, type MSG, and press Enter.
   • At the Cmd (/, ?) prompt, type M, and press Enter.
2. At the 'MESSAGES' - Enter Employee Initials (CR='initials', G, PB, /, ?) prompt, do one of the following:
   • Type the initials of the employee you are sending a message to, and press Enter.
   • To view a list of employee initials, type ?, and press Enter.

   • To select from your employee phone book, type PB, and press Enter.

     For detailed information on employee phone books, see Using employee phone books.

3. At the A,C,D,DEL,DF,F,I,IX,FWD,R,P,?,/: prompt, do one of the following:
   • To display messages one at a time, type D, and press Enter.
   • To display messages one at a time including future messages, type DF, and press Enter.
   • To display future messages, type F, and press Enter.
   • To display only messages from a specific individual, type I, press Enter.
   • To turn off the individual filter to see all messages, type IX, press Enter.
   • To return to the previous prompt, type /, and press Enter.