Working with legal accounts

Menu 5.1

After collection efforts have failed to get a customer to pay their debt, your agency may file a suit against the customer to request assistance from the court to collect past-due amounts, plus any interest, fees, and costs. For example, if the original amount owed by the customer is $1,500, your agency may request $1,500 or more, depending on how long the interest has accrued and the total of the charges and fees related to taking the customer to court.

The amount requested by your agency is presented in front of a judge, and if the judge finds the debt valid, a judgment is entered. The judgment amount then becomes the new amount due from the customer.

In The Collector System, you can manage legal accounts in the Collector screen or Menu 13 - Legal. For more information, see Menu 13: Legal.