Setting the command 1 cursor position

Menu 10.4.32

When a collector uses Command 1, by default the system places the cursor in the Time To Work field in the Tickler section. The type of desk each collector works (for example, skip, low balance, legal, and so on) can determine where the cursor should begin in the Tickler. For this reason, we recommend that you set up cursor positions according to collector as well as for the agency default. For more information, see Restricting access to Account Update fields by employee initials.

To set the Command 1 cursor position:

1. From the Master menu, navigate to Management Strategy > Collector > Coll/WIP/Note Ctrl (menu 10.4.32).

   

2. In the Misc Collector/WIP/Note Controls window, select Cmd 1 Cursor Position, and press Enter or click Ok.
3. In the Enter Collector Number window, type the collector number, and press Enter or click Ok. To accept the AGENCY default, press Enter or click Ok.

4. In the CMD 1 Cursor Position window, type the Tickler field to place the cursor (referencing the following table), and press Enter or click Ok.

   Number	Field
   2	Collector Action
   3	Time To Work
   4	Date Work Again
   5	Promised Pmt Amt
   6	Next Step
   7	Followup Prio (1-10)
   8	Promised Pmt Date
   9	Imp Note Lines

   Even though the changes are made, the system does not display a confirmation message.