Send letters/notices to alternate addresses

Menu 2.2

Use this option to send letters/notices to an alternate address. To mass request or cancel letters/notices, see Request or cancel multiple letters.

  1. From the Master menu, navigate to Correspondence > Letters/Notices (menu 2.2).
  2. In the Letters/Notices window, select Request/Cancel Letters/Notices, and press Enter or click Ok.
  3. In the Request/Cancel Letters/Notices window, select Request/Cancel Letters, and press Enter or click Ok.
  4. In the Request/Cancel Letters window, select Individual Letters, and press Enter or click Ok.
  5. In the Enter Account Number window, type the account number, and press Enter or click Ok.
  6. If a letter has already been requested, the Letter name already requested. Cancel? prompt displays. If a letter has not been previously requested, proceed to the next step.
    • To cancel the letter, click Yes; otherwise, click No.
  7. In the Letter/Document/Letter Set window, type AA, and press Enter or click Ok.
  8. In the Enter Letter/Document/Letter Set window, do one of the following, and press Enter or click Ok.
    • If you know the letter name, type it.
    • To select from a list of letters, type ?.
      • In the Valid Letter by Category window, select a letter.
  9. In the Alternate Name window, do one of the following, and press Enter or click Ok.
    • To use the current name, press Enter or click Ok. Proceed to Step 12.
    • To use the alternate payer's name and address, type /AP.
    • To use the first employer's name and address, type /EMP.
    • To use the second employer's name and address, type /EMP2.
  10. In the Alternate Name window, press Enter to accept the default, or type a new name, and press Enter or click Ok.
  11. In the Alternate Name2 window, press Enter to accept the default, or type a new alternate Name2 name, and press Enter or click Ok.
  12. In the Alternate Name2 window, type an alternate Name2 name or leave it blank, and press Enter or click Ok.
  13. In the Alternate Address window, type a new alternate address or accept the current alternate address, and press Enter or click Ok.
  14. In the Alternate Address2 window, type a second alternate address or accept the current alternate Address2, and press Enter or click Ok.
  15. In the Alternate City window, type an alternate city or accept the current alternate city, and press Enter or click Ok.
  16. In the Alternate St window, type an alternate state or accept the current alternate street, and press Enter or click Ok.

  17. In the Alternate Zip window, type an alternate zip code or accept the current alternate zip, and press Enter or click Ok.

    Letter requested displays.