Request or cancel multiple letters

The Collector System allows you to request or cancel multiple letters simultaneously. This is known as mass requesting. To request an individual letter/notice, see Request or cancel individual letters/notices. Please note that you can only mass request letters, and not notices.

Ensure you know the name of the correspondence you want to request before continuing. To see a list of available correspondence, see Viewing a list of correspondence.

If your agency uses CU·Documents and you perform batch printing of letters/notices, The Collector System will either batch and print letters/notices by letter ID or by customer. For more information, see Menu 10.7.85 - CU·Documents Setup.

Complete Creating saved lists.
From the Master menu, navigate to Correspondence > Letters/Notices (menu 2.2).
In the Letters/Notices window, select Request/Cancel Letters/Notices, and press Enter or click Ok.
In the Letters/Notices window, select Request/Cancel Letters, and press Enter or click Ok.
In the Request/Cancel Letters window, select Mass Letter Request, and press Enter or click Ok.
In the Request a Specific Letter for Selected Accounts / Clients window, do one of the following, and press Enter or click Ok.
- To request multiple letters for accounts, select Mass Account Request.
- To request multiple letters for clients, select Mass Client Request.
In the Letter/Document/Letter Set window, type the name of the correspondence, and press Enter or click Ok.
In the Select Statement window, type the Recall statement for the list you created in Recall, and press Enter or click Ok.

For example, type GET-LIST MYACCOUNTS, where MYACCOUNTS is the name of a list of accounts. For more information, see Working with Recall.

The Collector System selects the accounts or clients listed in the Recall statement, and then generates the letter requests.
At the number Items Updated window, click Ok.
In the Select Statement window, to exit, click Cancel.