Making address corrections

Menu 5.1

Use this option to make address corrections (including international addresses). If you need to update other account information, use command 9 to access the Account Update screen. The Account Update screen allows you to update not only address information, but other details of the account. For more information, see Adding or editing account information.

For international addresses, address information from the International Address window nulls any data that would normally exist in the City, St, and Zip fields.

To make address corrections:

  1. Open an account in the Collector screen.
  2. At the CMD prompt, type AC, and press Enter.

  3. In the Address Corrections screen, do one of the following:

    Type the new address information, pressing Enter to move from one line to the next.

    The Last Ntc Snt field displays the name of the last notice your agency sent and when it was sent. The Last Ltr Snt field displays the name of the last letter that was sent and when it was sent.

    1. In any field, type /IA, and press Enter.
    2. In the International Address screen, on the first line, the name of the recipient displays. On the following lines, type the address, pressing Enter to move from one line to the next.
    3. On the last line, type the country in all capital letters, and press Enter.
    4. At the OK to File? prompt, do one of the following:
      • To save your changes, press Enter, or type Y, and press Enter.
      • To discard your changes, type N, and press Enter.
      • To re-enter the address in the Address Corrections screen, type DEL.

    If you use an international address, the International Address screen is the default from that time on. To change the address back to a domestic address, you must type DEL in the International Address screen. After you do, the Address Corrections screen becomes the default again.

  4. To save your changes and return o the Collector screen, in any field type #, and press Enter.

  5. If the account is the member of a packet, at the Change Status of All Packet Members? prompt, do one of the following:

    • To apply the status code change to all the members of the packet, click Yes.
    • To apply the status code change to only the current account, click No.

    Depending on how your agency set up The Collector System, this prompt may not display.

  6. At the OK to File? prompt, do one of the following:
    • To save your changes, press Enter, or type Y and press Enter.
    • To discard your changes, type N, and press Enter.
    • To go back to the Address Corrections screen, type /, and press Enter.
  7. In the Request Letter / Restart Series window, do one of the following, and press Enter or click Ok.