Request or cancel individual letters/notices

Menu 2.2

Use this option to request or cancel individual letters. To mass request or cancel multiple letters, see Request or cancel multiple letters.

1. From the Master menu, navigate to Correspondence > Letters/Notices (menu 2.2).
2. In the Letters/Notices window, select Request/Cancel Letters/Notices, and press Enter or click Ok.
3. In the Request/Cancel Letters/Notices window, select Request/Cancel Letters, and press Enter or click Ok.
4. In the Request/Cancel Letters window, select Individual Letters, and press Enter or click Ok.
5. In the Enter Account Number window, type the account number, and press Enter or click Ok.
6. If a letter has already been requested, the Letter name already requested. Cancel? prompt displays. If a letter has not been previously requested, proceed to the next step.
   • To cancel the letter, click Yes; otherwise, click No.
7. In the Letter/Document/Letter Set window, do one of the following, and press Enter or click Ok.

   • If you know the letter name, type it.

     Letter requested displays.

   • To see a list of letters, type ?.

     • In the Valid Letter by Category window, select a letter, and press Enter or click Ok.

       Letter requested displays.

   • To send a letter to an alternate address, see Send letters/notices to alternate addresses.
   • To send a letter to an international address, see Send letters/notices to international addresses.