Creating immediate bank card payments

Menu 5.1

Use this option to collect an immediate payment using a bank card. If your agency uses the payment service, see Creating immediate bank card payments using the payment service.

Neither The Collector System nor Finvi stores credit card information.

To create an immediate bank card payment:

1. Open an account in the Collector screen.
2. At the CMD prompt, type BC, and press Enter.

3. For the Name, Address, City, State, Zip fields of the Bank Card Input screen, do one of the following:

   • If the payer information matches that of the account information displayed on the left-hand side of the screen, press Enter for each field.
   • If the payer information is different than the account address, make the appropriate change(s) in each field, and press Enter.

   

4. In the Card Type window, select the type of payment method the payer wants to use, and press Enter or click Ok.

5. In the Card # number field, type the card number, and press Enter.

   If you get an error, make sure you have selected the correct card type.

6. In the Security Code field, type the three-digit number located on the back of the card, and press Enter.
7. In the Expiration Date field, type the expiration date located on the front of the card using the MMYY format, and press Enter.
8. At the Is Bank Information Correct? prompt, do one of the following:
   • If the bank information is correct, click Yes.
   • To continue making changes to the bank or payer information, click No to return to the Bank Card Input screen.
   • To exit the Bank Card Input screen, click Cancel.
9. At the Immediate Bank Card? window, select Immediate Bank Card, and press Enter or click Ok.
10. In the Transaction Amount field, type the payment amount to charge to the card, and press Enter.
11. If the payer resides in a state in which your agency charges a transaction fee for the payment, a transaction fee window displays. The transaction fee options that display depend on how your agency has set them up. For more information, see Charging transaction fees.

12. At the Is Transaction Amount Correct? prompt, to continue, click Yes.

    There is a delay while The Collector System communicates with UltimatePayments for confirmation that the debit card or credit card information is correct. This may take a few minutes.

13. After the transaction processes, a window displays indicating if the payment has been approved or denied. Click Ok.

    A message displays followed by the agency's UltimatePayments client number and the date of the request. The system adds any messages returned from UltimatePayments and all transaction totals in the notes.

14. If you are entering future transactions, at the Do you want to Add Future Transactions? prompt, do one of the following and press Enter.
    • To add another future transaction, click Yes.
    • To exit the routine, click No.

15. At the Enter PD Plan # window, do one of the following, and press Enter or click Ok:

    • To set up a recurring bank card payment, type A. For more information, see Creating or changing recurring bank card payments.
    • To exit, press Cancel.

    If you do not set up recurring payments at this time, you can set up future recurring payments later.