Displaying the Contact Attempts window
Use command WAT to view the following:
- The method used to contact the account (phone, email, and so on)
- The number of times the account was contacted
- The result of each contact attempt
To display the Contact Attempts window:
- Open an account in the Collector screen.
- At the CMD (/, ?) prompt, do one of the following, and press Enter:
- To open the Attempts Window 1, type WAT.
- To open a specific Contact Attempts window, type WAT and the number of the window to display. For example, type WAT2 to display Attempts Window 2.
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At the Enter CR, #, /, Fn, Dn, Cn, Wn, Zn, ATn, U, WX prompt, do one of the following:
Go to the next window or return to the CMD prompt
In each window, press Enter.
Save your changes and return to the CMD prompt
Type #, and press Enter.
Go back to the previous window
In each window, type /, and press Enter.
Go to a Financial Profile window
Type F and the window number, and then press Enter. For more information, see Viewing and changing Financial Profile window information.
Go to an Account window
Type D and the window number, and then press Enter.
Go to a Client or Client2 window
Type C and the window number, and then press Enter. For more information, see Displaying the Client windows.
Go to a Employee Collector window
Type W, and the window number, and then press Enter. For more information, see Working with the Desk Collector and Employee Collector windows.
Go to a Desk Collector window
Type Z and the window number, and then press Enter. For more information, see Working with the Desk Collector and Employee Collector windows.
Go to a Contact Attempts window
Type AT and the window number, and then press Enter. For more information, see Displaying the Contact Attempts window.
To update a field in the Client, Account, or Financial Profile window
Type U, and press Enter. For more information, see Working with the Desk Collector and Employee Collector windows.
Return to the Collector screen
Type WX, and press Enter.