Making immediate ACH payments using the payment service

Menu 5.1

Use this option to create an immediate ACH payment using the payment service. If your agency does not use the payment service, see Making immediate ACH payments.

Depending on your agency's collection processes and how The Collector System is set up, the Electronic Bank Input/Validation Screen may display a prompt for you to select how you are receiving the customer's authorization to withdraw funds from their bank account.

To take an immediate ACH payment using the payment service:

  1. Open an account in the Collector screen.
  2. At the CMD prompt, type ACH, and press Enter.
  3. In the payment service browser window, enter the information, as necessary, and click Save.

  4. If the ACH Authorization Source window displays, select one of the following, and press Enter or click Ok:

    • To generate a letter to receive authorization from a customer to withdraw funds from their bank account, select Letter.
    • To receive verbal authorization from a customer to withdraw funds from their bank account, select Phone.
  5. In the Immediate Electronic Check? window, do one of the following:
    • To process an immediate ACH payment, select Immediate Electronic Check, and press Enter or click Ok.
    • To process a post-dated ACH payment, select Post Dated Electronic Check, and press Enter or click Ok. Proceed to Setting up future (post-dated) ACH payments.
    • To exit the Electronic Bank Input/Validation Screen, click Cancel.
  6. In the Check Amount field of the Immediate Electronic Entry window, type the payment amount (do not use the dollar sign), and press Enter.
  7. In the Fee Amt field, type the fee amount.
  8. In the Total Amount to Process window, do one of the following:
    • If the information is correct, click Yes.
    • To correct the information, click No to return to Check Amount field of the Immediate Electronic Entry window.
    • To exit the ACH payment routine, click Cancel.
  9. At the Do you want to Add Post-Dated Transactions? prompt, do one of the following:
    • To add a post-dated transaction, click Yes. Proceed to Setting up future (post-dated) ACH payments.
    • To complete the ACH payment transaction and exit the Electronic Bank Input/Validation Screen, click No.
    • To exit the Electronic Bank Input/Validation Screen, click Cancel.