Deleting a SPA payment

Use this option to delete one or more scheduled or single payments.

When deleting a scheduled payment, your agency may require that you first receive customer authorization to the changes you have made to the SPA. This is especially true for those payments that your agency will automatically charge to a credit or debit card. To delete an entire SPA, see Deleting a SPA.

To delete a SPA payment:

1. Open an account in the Collector screen.
2. At the CMD prompt, type SPA, and press Enter.
3. To delete a single payment, type V to toggle to the Single Payments area of the Scheduled Payment Arrangement screen, and press Enter.

4. In the CMD prompt, do one of the following, and press Enter:

   The commands listed in the CMD prompt vary depending on if packet members are included in the SPA or if you are in the Single Payments area of the Scheduled Payment Arrangement screen. For a list descriptions for the commands on this screen, see Scheduled Payment Arrangements (SPAs).

   • Type D.
     • At the Payment number to be deleted prompt, do one of the following, and press Enter:
       • To delete all the payments, but not the SPA itself, type ALL.
       • To delete a specific payment, type the line number displayed next to the payment.
       • To delete a range of payments, type the line numbers separated by a hyphen. For example, 3-6.
       • To exit this routine, type Q.
   • Type D and the number of the payment to delete. To delete multiple payments, use a hyphen between payment numbers. For example D3-8.
5. At the CMD prompt, type #, and press Enter.