Consumer Portal Service
The Consumer Portal is an optional service from Finvi that requires a subscription and use of the Payment service. For more information, contact your Finvi Support representative.
The Consumer Portal is a secure web payment portal that allows consumers to:
- View account information
- Make payments
- Review payment history
- Establish Scheduled Payment Arrangements (SPAs)
- Update demographic and communication preferences
- Give and revoke consent for various forms of communication
From the Portal Setup Menu, you can:
Consumer Portal example scenario
Your agency's consumer portal configuration and design may differ from the example shown below.
- The consumer uses information provided by your agency to access the Consumer Portal in a web browser.
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The consumer enters the required information to login.
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The consumer agrees to the user agreement.
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The Consumer Portal may display an automated messaging consent form.
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The Consumer Portal displays the account and debtor information. At this point the consumer can update contact information, make a payment, view their payment history, etc.
